Should there be a black list of Joomla! service providers?
Today I purchased a Joomla! extension from a site advertised on extensions.joomla.org (yes, you are right, they don't allow non-GPL listings there, but they accept pretty well their advertising).
And now what?
Am I the first one buying a bad coded Joomla! extension? (tried to avoid the word shitty here)
Was I supposed to understand it after I paid for nothing?
Months ago I wrote a blog here about certain company here and it was blamed because of doing black PR and generalizing about companies from certain parts of the world.
I understand Amy and why she doesn't want such stuff to be here, it is quite fair.
But isn't it quite fair for the customers to be noted? To be alarmed? In JED they even don't accept reviews related to payments (even when an extension was listed as commercial).
Now imagine (that is a real story of another Bulgarian) that someone purchases an extension listed as commercial in JED. Cool. And afterward he receives nothing. I mean really nothing. For months. And his review in JED was rejected. He only stated the potential risks.
Today I purchased a plugin for a becoming popular sef url extension. What happened is that plugin did not work in Cyrillic. After an e-mail to the developer, asking for a solution: I was advised to post in the forum. After I posted in the forum, none replied (in their official working hours). Then I posted again. Well, nothing.
I decided to place a claim in Paypal and this resulted in fast reply in their forum, referring to the documentation (which I have read and was totally irrelevant for the issue). I replied in the forum that the documentation does not solve the issue and... I was banned.
Pretty cool, don't you think? You pay, have an issue... well, you have already paid - BAN. (I was about to mention the religion and the country here - even it is pretty common for these people to make business that way, I am not going to do it).
So, how to make a nice list of the BAD extension providers, when such is not accepted anywhere?
And now what?
Am I the first one buying a bad coded Joomla! extension? (tried to avoid the word shitty here)
Was I supposed to understand it after I paid for nothing?
Months ago I wrote a blog here about certain company here and it was blamed because of doing black PR and generalizing about companies from certain parts of the world.
I understand Amy and why she doesn't want such stuff to be here, it is quite fair.
But isn't it quite fair for the customers to be noted? To be alarmed? In JED they even don't accept reviews related to payments (even when an extension was listed as commercial).
Now imagine (that is a real story of another Bulgarian) that someone purchases an extension listed as commercial in JED. Cool. And afterward he receives nothing. I mean really nothing. For months. And his review in JED was rejected. He only stated the potential risks.
Today I purchased a plugin for a becoming popular sef url extension. What happened is that plugin did not work in Cyrillic. After an e-mail to the developer, asking for a solution: I was advised to post in the forum. After I posted in the forum, none replied (in their official working hours). Then I posted again. Well, nothing.
I decided to place a claim in Paypal and this resulted in fast reply in their forum, referring to the documentation (which I have read and was totally irrelevant for the issue). I replied in the forum that the documentation does not solve the issue and... I was banned.
Pretty cool, don't you think? You pay, have an issue... well, you have already paid - BAN. (I was about to mention the religion and the country here - even it is pretty common for these people to make business that way, I am not going to do it).
So, how to make a nice list of the BAD extension providers, when such is not accepted anywhere?
Views: 28
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Comment by Ivo Apostolov on February 16, 2010 at 3:56pm -
By the way, in order to be fair, there should be a white list as well. I don't think anyone would mind about it and I will start it with:
- rockettheme - very quality templates (not always of my choice), great support and great customer care.
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Comment by Ivo Apostolov on February 16, 2010 at 4:26pm
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@Neri - Ask the JED editors?!?
The review was that after purchase, the extension was not received. And the answer was that JED is not a place to write complains about payments etc... ?!? It is a part of the OSM censorship policy (whatever they try to present themselves as "open")
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Comment by Amy Stephen on February 16, 2010 at 8:11pm
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(I was about to mention the religion and the country here - even it is pretty common for these people to make business that way, I am not going to do it).
Thank you, very much. :)
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Comment by Robert Vining on February 16, 2010 at 8:36pm -
I like Dan's idea alot... and already have the basic idea for a site like that covering news in the joomlasphere, but think Dan just made it a 'well rounded' idea. Thanks Dan and Ivo for bringing up this topic!
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Comment by Peter Russell on February 16, 2010 at 9:48pm -
@ Ivo and Dan, problem presented and a considered work-around / solution provided. Another reason to value this website.
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Comment by John Messingham on February 16, 2010 at 10:13pm -
I always hoped this site would take up this type of work:
http://www.cmsextensions.org/
The biggest problem is as soon as you start publishing bad reviews about people and their business’s you start to run the risk of getting some hefty legal bills.
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Comment by Ivo Apostolov on February 17, 2010 at 2:08am
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So basically, there should be a site for reviews of extensions.
I think such site should try to focus on the positive reviews and to encourage the usage of paid services from providers that are correct. However, we should not skip the bad one. And the fraud one.
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Comment by Marco Bertolini on February 17, 2010 at 3:22am -
Ivo, Dan and Leo + 1
The topic is important as it would be important to find an appropriate solution to avoid the occurrence of such problems.
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Comment by Klas on February 17, 2010 at 3:27am -
IMHO we need another site with access limited to invited members, established as collaborative place for people that know what they are doing, some sort of developers guild. Such closed site would free us from general community building and other political/legal worries.
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Comment by Klas on February 17, 2010 at 3:58am
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before someone jumps on me - it is not meant to replace this one or any other site. It would just allow us to separate from smooth talking and self promoting and general community needs and go to "cut the crap, get to the point" type problem solving, including howto's, code libraries and such black and white lists. as mentioned here. We just need a place that would allow us to be productive and work together without the legal/political/public opinion constraints. It would not aim to be open, it would aim to be productive and powerful so that at the end we could goive back to the community in the form of improved code.
Anyone interested, please contact me.
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